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FAQs

My Account

Register

You are welcome to browse and fill up your cart without an account with us, but you will need one to place your order. My Account

What if I forgot my password?

At sign-in, click the “Forgot your password?” link, and we’ll get you set up with a new password right away.

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You are welcome to unsubscribe from our newsletter anytime, please just contacting us here [email protected]

Exchanges & Returns

Can I return an item?

DOOKITCHEN wants every customer to feel happy and satisfied with their purchase! If you need to return an item, please email us at [email protected]tchen.com within 30 days of your original order date. You’ll need to mail the item back to us along with proof of purchase, at which point we will gladly issue a full or partial refund, as applicable.

How can I cancel or change my order?

If you want to cancel your order or you want to change it you have to send us an email as soon as possible and before shipping it, to [email protected].

Do you have a return policy?

Yes, sure we have return policy page, if you want read more click here. Return Policy

General Information

Why Choose DOOKitchen?

We offer high quality products for competitive prices. Our main goal is customer satisfaction.

Who should I to contact if I have question?

If you have any questions, please feel free to get in touch with us at [email protected] We will reply to you as soon as possible. Thank you!

Do you have a newsletter?

Yes, we do! Sign up to receive it, and you can get 10% off your first order with us!

Shipping & Delivery

Types of Shipments and Delivery Periods

For shipping addresses outside of Europe we offer DOOKITCHEN Standard Shipping. Average transit time is 4-12 business days.

Customers with European shipping addresses are offered ‘ DOOKITCHEN Standard Shipping’ which has an average transit time of 3-10 business days.

Order Tracking

We offer tracking on all shipments sent with DOOKITCHEN Standard Shipping. Tracking information is made available automatically 48 hours after shipment in a separate email.

How long will it take to get my package?

Orders will be processed within 2 days of ordering and be shipped the next day after the processing day. Estimated delivery time: From 4 to 12 days

*Please note that these are estimated delivery times only, therefore DOOKITCHEN is not guaranteeing delivery dates. Read more

Payment

Payment Methods

PayPal. We are pleased to accept payment through PayPal, the trusted leader in online payments. Credit Cards. We currently accept Visa, MasterCard, American Express and Discover cards, and many more…

How does payment work? Is it secure?

Payment security is a matter we take very seriously. We never store your full credit card details on file. We use a secure method to handle all Recurring Order transactions. Payment information is encrypted and appears as a randomized generated code that is assigned to your payment details during checkout to securely bill you.

Secure Payments

Secure Payment Services is a safer, faster, more secure way to pay online with, our payments providers.

Gift Cards

Big Discounts

You can save money on anything. We have great 2020 Kitchen Utensils & Gadgets on sale.

Daily Deal Promo Codes

Sign up for the newsletter to know what the next deal will be and to get coupons for products.

Do You Have Free Shipping?

We have some promos and discounts with our products. At special times, we will offer free shipping for our products. Also, we will have items for FREE and all you need to pay is the shipping. Check out our announcement on our homepage or on our social media outlets.

Not finding the help you need?

[email protected] - (Monday - Friday) 9:00 to 20:00 (CET)
+44 176.766.6612 - (Monday - Friday) 9:00 to 18:00 (CET)